Shipping & Delivery

Sellers on SuppMarket are all able to send your purchases directly to an address that’s convenient for you. Each Seller is responsible for getting your purchases to you as quickly as possible and set their own delivery options and pricing. We ask all Sellers to dispatch orders within 48 hours, and while the time it takes to get to your door depends on the location of the Seller relative to your address, standard delivery times are 5-7 days for most metropolitan areas. Occasionally delivery times may vary for some products. If you have any concerns regarding a delivery please contact the Seller for further information.

  1. Subject to this Agreement, goods will be supplied as shown on your order confirmation, which will be provided to you by email.
  2. Sellers will use their best endeavours to meet stated timeframes for delivery, however, from time to time particularly during busy periods, shipping service providers may suffer delays beyond the Sellers control.
  3. Sellers utilise their own shipping and distribution networks and may charge different rates for shipping on goods.
  4. A signature may be required for some deliveries, and you are responsible for ensuring you are able to accept delivery.
  5. SuppMarket and our Sellers will not be held liable for;

    • Late delivery where attempted delivery has occurred on or before the delivery time-frames;
    • A parcel has been signed for and delivery has occurred (regardless of whether or not you have personally accepted delivery).
  6. Sellers reserve the right to change, modify or discontinue any delivery options at their absolute discretion

In the event your order is delayed, the Seller may lodge an investigation on your behalf with the courier company. Investigations usually take between 3-5 business days to receive an outcome (excluding the Christmas period).

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